Privacy Policy

Last updated: January 2024

silent-field is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website or engage with our services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you submit an enquiry form
• Email address for correspondence and course communications
• Course preferences and educational interests
• Payment information when you book a course (processed securely through third-party providers)
• Feedback and survey responses you choose to provide

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide information about our courses
• Process course bookings and manage your enrolment
• Send administrative communications about your courses
• Improve our educational programmes and website experience
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on:

• Contract performance: When you book a course, we need your information to fulfil that agreement
• Legitimate interests: To respond to enquiries and improve our services
• Consent: For marketing communications, which you may opt out of at any time
• Legal compliance: To meet our regulatory obligations

Information Sharing

We do not sell your personal information. We may share your information with:

• Service providers who assist our operations (payment processors, email services)
• Professional advisers when necessary
• Authorities when required by law

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Course records are typically retained for seven years for regulatory purposes. Enquiry data is deleted after two years if no booking occurs.

Your Rights

Under data protection law, you have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data in certain circumstances
• Restriction of processing
• Data portability
• Objection to processing

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies. For detailed information, please see our Cookie Policy.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

For questions about this privacy policy or to exercise your data protection rights, contact us at:

silent-field
42 Exchange Street
Liverpool, L2 3PQ
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with a supervisory authority. In the UK, this is the Information Commissioner's Office (ICO).